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  2. Development
  3. Contingency design
  4. Search engines and search terms

Contingency design: Search engines and search terms

  • Give the visitor a clear explanation and tips if his or her search term does not yield any results.
    For example: “No results were found for green house. Try searching for a single term.”.
  • Give visitors the opportunity to expand their search criteria if the search term entered does not yield any results.
    The page with (or without) search results should not be a dead end. For example, repeat the search field with the previously entered search term, so the visitor can change it easily. If a visitor is looking for the title of a book and the search does not produce any results, he could be asked whether he would like to search by author or ISBN number.
  • Keep search forms small in size and easy to use.
    Provide functions with detailed forms – for instance, ‘advanced search ’ – as an alternative method.
  • Anticipate common ‘mistakes’ by visitors.
    For example: spelling errors, punctuation marks (hyphens, full stops, et cetera), synonyms, abbreviations and plural and singular forms of terms.
  • Give visitors the opportunity to sort, filter or refine their search results.
    If a search produces a large number of results, the visitor may appreciate the opportunity to sort or filter the search results by source, relevance or context. Visitors should be able to start a new search within the displayed results to further refine the search results.

Contents: Contingency design

  1. Introduction
  2. Useful error pages
  3. Error messages
  4. Useful forms
  5. Search engines and search terms

Web Guidelines version 1.3, November 2007.